The observed problem
We document what is happening without jumping to conclusions about the cause.
Start here An initial review of your challenge
From an unclear business challenge to a working software solution.
We identify what to check in your processes and data, then turn observations into a clear brief — even if you do not have a specification yet.
For business owners, IT directors and leaders responsible for digital products and processes.
We do not promise a diagnosis without evidence. First, we separate the observed problem from assumptions and decide what to check.
DISCOVERY DESIGN DEVELOPMENT IMPLEMENTATION IMPROVEMENT
The outcome of the first stage
Your initial review brief
This is not a full audit or a finished technical specification. It is a structured way to move from “something is not working” to a concrete next step.
Possible causes
We identify explanations to confirm or rule out.
Evidence to check
We identify the facts, systems and people needed to test each explanation.
Software options
We outline possible solutions, from automating a single step to building a dedicated system.
The next step
We recommend what to investigate, prototype or design next.
What we build
The challenge shapes the solution
Once the assumptions have been tested, the right answer could be a simple integration, a standalone service or a complete business system.
Business systems and CRM
Connected systems for multiple roles, processes and data sources. CRM built around how you manage customers, deals and tasks.
＋Web apps and portals
Practical tools for employees, partners and customers.
＋Mobile apps
Mobile workflows for work that happens away from a desk.
＋AI systems and agents
Knowledge search, document processing and AI workflows with clear controls.
＋Process automation
Business rules, checks, approvals, notifications and data preparation.
＋Integrations
Data exchange between internal systems, external APIs and analytics tools.
＋Example industry workflows
Automotive. Dealer and service center requests, job tracking and data exchange with parts suppliers.
Pharmaceuticals. CRM for field teams, visit planning, access to approved materials and document approvals.
These are possible development areas, not completed industry projects. Pharmaceutical workflows concern business operations, not automated medical decisions. We clarify requirements and constraints during the review.
From start to finish
From a question to a working system
We start development once the workflow, scope and data are understood. After launch, we keep improving the system through real-world use.
- 01
Discovery
We explore the context, people, constraints and assumptions that need testing.
- 02
Design
We define workflows, interfaces, data, integrations and the scope of the solution.
- 03
Development
We build the system and test its essential workflows.
- 04
Implementation
We put the solution to work in your actual processes and environment.
- 05
Improvement
We refine and extend the system based on how people use it.
Projects
Different challenges.
Tangible deliverables.
These examples show the systems we have built, without unverified performance claims, metrics or customer data.
01AI / knowledge base
Dokum
A search and answer interface for a corporate knowledge base.
02B2B / integration
Wear LK
A business portal with user roles, a catalog and 1C integration.
03Mobile / admin
Venice Loyalty
A loyalty program app and its administration tools.
04Cabinet / analytics
APN LK
A user portal showing private network metrics.
05PWA / finance
SubsTrack
An interface for tracking subscriptions, spending and upcoming charges.
06Automation / mobile
TG Notify
An automated workflow for sending Telegram notifications.FAQ
Before we talk
01 / Can I get in touch without a specification?
Yes. The initial review turns what you observe in your business into a structured brief with assumptions to test and a sensible next step.
02 / Is the initial review an audit?
No. It is an early step to clarify what you need. It does not replace a detailed review of processes, data, architecture or security if those are needed later.
03 / Will you identify the exact cause straight away?
No. Without evidence, an exact diagnosis would be a guess. We will identify possible causes and explain what to check before moving forward.
04 / What kinds of solutions does Soft4bs work on?
Business systems and CRM, web apps and portals, mobile apps, AI systems and agents, process automation and integrations.
The next step
Tell us what is happening.
We will turn it into a clear brief.
Tell us what you are seeing today and what outcome you want. You do not need a finished specification or a chosen technology.
What you get
Problem → possible causes → evidence → solution options → next step